Support
How can we help?
Email support@straxit.app and include your device model, iOS version, Watch model if relevant, and a short description of what happened.
Privacy And Data Requests
Use Privacy & Data in the app to export your data or delete your account. If you cannot access your account, contact support from the email address tied to your StraXit account.
Apple Health And Watch
If health metrics are missing, open Apple Health and confirm StraXit has permission for the Health categories you want to use. Real heart-rate data requires a physical Apple Watch.
Safety
For medical concerns, injuries, emergency symptoms, or urgent health questions, stop using the app and contact a qualified professional or local emergency services.