Support
How can we help?
Email support@straxit.app and include your device model, iOS version, Watch model if relevant, and a short description of what happened.
Delete Your StraXit Account
To delete your StraXit account and its data:
- Open the StraXit app.
- Go to Profile → Privacy & Data → Delete Account.
- Confirm the deletion when prompted.
If you can't access the app, email support@straxit.app from the address tied to your account and we will delete it within 5 business days.
What is deleted: your profile, workouts and training plans, runs, meal and nutrition logs, sleep and wellness logs, body scans and progress photos, weight entries, personal records, and your login credentials. Deletion is immediate and permanent — there is no retention period.
What may be retained: Apple, Google, and RevenueCat may retain purchase and subscription transaction records according to their own policies, independent of StraXit.
Delete Individual Data, Without Deleting Your Account
You can delete specific data without deleting your whole StraXit account:
- Runs: open Run History, tap the delete icon on a run, and confirm.
For other data types, or if you can't access the app, email support@straxit.app from the address tied to your account and specify what you'd like removed. We will delete it within 5 business days.
Retention: deletions are immediate and permanent once processed — there is no additional retention period.
Export Your Data
Use Profile → Privacy & Data → Export Data in the app to download a copy of your data at any time.
Apple Health And Watch
If health metrics are missing, open Apple Health and confirm StraXit has permission for the Health categories you want to use. Real heart-rate data requires a physical Apple Watch.
Safety
For medical concerns, injuries, emergency symptoms, or urgent health questions, stop using the app and contact a qualified professional or local emergency services.